Skip to Content
The Daily Dot home
The Daily Dot home
Advertisement

‘I don’t have words right now’: An ice cream shop reportedly turned away a disabled customer and her son when they refused to take off their masks

A Tennessee ice cream store owner allegedly refused to serve a 10-year-old autistic boy and his mother because they were wearing face masks. 

Featured Video

The mother turned to Twitter to warn others. Her tweet has gone viral with over 22,000 retweets and 50,000 likes. 

https://twitter.com/rarediseasemom/status/1525272803922137088?s=20&t=GhbMeRV_a6jWorn0oHt1tg

Lindsay Fogarty, @rarediseasemom, posted about the incident on May 13th, saying that the ice cream shop owner made her disabled son cry. In her tweet, she mentions that both she and her son are immune-compromised.

Advertisement

The ice cream shop, Kountry Kreamery, is located in Pigeon Forge, a tourist hub in the Great Smoky Mountains region. The town is also home to Dolly Parton’s amusement park Dollywood, and the Titanic museum.   

Users on Twitter quickly dug up similar alleged incidents at Kountry Kreamery, with matching details of refusing service to masked customers. 

Screenshots show that Kountry Kreamery once explained that their mask policy was to better hear customers over loud machinery, but other screenshots show a wider anti-mask stance. 

Advertisement
https://twitter.com/ElizManresa/status/1428769129692024838

On Yelp, reviews dating back to June 2021 detail similar accounts of Kountry Kreamery employees forcing patrons to remove masks. 

The Daily Dot reached out to Lindsay Fogarty via Instagram direct message, and to Kountry Kreamery via email, for comment on this story.

Advertisement
Advertisement
Advertisement
Advertisement

Stay in touch

Sign up for our free newsletter

More from The Daily Dot

See all posts

“Winning isn’t all that”: Alysa Liu quotes are taking over social feeds and inspiring a new generation

"I actually wouldn't tell my younger self a thing, 'cause she's gonna figure out herself. I don't want to change anything."

February 25, 2026

“Legend”: New Yorker turns local news street interview during blizzard into private equity hate storm

"Say the quiet part out loud on live TV and suddenly the interview is over."

February 25, 2026

“This cannot be real”: Froyo shop bombarded with trolling comments over Charlie Kirk cups

People are debating whether it's a sincere tribute or deliberate rage bait.

February 25, 2026