Main Character of the Week: Customers demanding better service
The pro-worker stance of 2020 has slipped away.
On Jan 11, 2025 by Ramon Ramirez
‘She kept those items’: Shopper tries to check out with $150 Sephora gift card. Then the worker claims there’s only $91 on it
‘I don’t trust Sephora either.’
On Jan 9, 2025 by Brooke Sjoberg
‘Now I’m out the computer and the money’: Best Buy customer orders $1,500 computer for pickup. Then the store gives it away to another customer
‘I plan on going full Karen mode.’
On Jan 9, 2025 by Braden Bjella
‘I can’t’: Texas Roadhouse server says she can tell if you’re a bad tipper. Here’s what she looks for—and how it’ll affect your service
‘If you tell me this before service begins…’
On Jan 8, 2025 by Brooke Sjoberg
‘I’ve seen cash before’: Woman pays for food with $10 bill. Then the worker puts it in her tip jar
‘Normalize cash. This is a dangerous slope.’
On Jan 8, 2025 by Amelie Allen
‘Ulta Beauty will never get another penny from me’: Shopper says Ulta blocked her account because she spent $1,000 in a year
‘I dont understand. They don’t want your money?’
On Jan 7, 2025 by Brooke Sjoberg
‘Nissan acted like I didn’t have It’: Toyota dealership tells woman her key fob replacement is $1,000. Then she asks again
‘As someone who works at Toyota…’
On Jan 6, 2025 by Braden Bjella
‘We don’t mess up orders’: Nothing Bundt Cakes customer is missing 6 cakes and asks for a credit. The worker tells her to ‘prove’ she didn’t eat them
‘I know EXACTLY who you’re talking about.’
On Jan 3, 2025 by Brooke Sjoberg
‘I drive a small car and it wouldn’t fit’: Best Buy customer orders TV mount. They can’t believe what they receive instead and are unable to take it back to store
‘Doesn’t seems like hard decision to me.’
On Jan 1, 2025 by Brooke Sjoberg
‘We have to ask you’: TD Bank customer tries to pull out $3,000. Then worker asks him something
‘I ain’t got nothing to hide.’
On Dec 31, 2024 by Stace Fernandez
‘I have 1’: T-Mobile customer catches phone service provider charging her for 2 lines
‘Check your bill. Look at it.’
On Dec 31, 2024 by Braden Bjella
‘Idk, it sounds sus’: Lowe’s worker has to fulfill 10-cent pickup order for a single nut
‘And I thought I was bad when I did curbside for a gallon of milk.’
On Dec 30, 2024 by P.J. West
‘I was unaware of a policy change’: Walmart customer tries to return common household item. Then a worker intervenes
‘I am over this.’
On Dec 19, 2024 by Stace Fernandez
‘Walked through the neighborhood’: Woman’s Amazon package gets lost. Amazon tells her to go look for it
‘How can you not get the right address in broad daylight?’
On Dec 18, 2024 by Braden Bjella
‘I’ve been saving them for 5 years’: Woman catches Ulta worker taking her $2,400 worth of points
‘Magically, a couple days later, they’re all gone. Just poof.’
On Dec 12, 2024 by Brooke Sjoberg
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