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The Daily Dot

Stacy Fernández is a freelance writer, project manager and communications specialist. She’s worked at The Texas Tribune, The Dallas Morning News and run social for The Education Trust New York. Her favorite hobby is finding hidden gems at the thrift store, she loves a good audio book and is a chocolate enthusiast.

Stacy Fernandez

Two panel design with a person on a phone, next to an image of a Jersey Mikes

‘They are not telling her’: Jersey Mike’s manager catches DoorDash driver going into bathroom with customer’s order. Then she calls DoorDash

Brooke Sjoberg is a freelance writer who graduated with her Bachelors in Journalism from the University of Texas at Austin in 2020.

Brooke Sjoberg

A photo of a waiter holding a plate with a burger and fries next to a screenshot of @madimccambleyy from their Tiktok.

‘The worst is chain ordering’: Server reveals the reason you shouldn’t order water after ordering a drink

Makalah Wright has written articles for various publications based on mental health, relationships, and Gen Z-related topics. She is currently a senior at the University of West Georgia, where she studies public relations and music. In her free time, she enjoys spending time with loved ones, shopping, traveling to new places, and playing the clarinet.

Makalah Wright

Two panel design with a woman looking up and away from the camera, while drinking a starbucks drink, next to an image of a Starbucks Cup

‘I hate it’: Starbucks customers order drinks ‘for here.’ Then they learn about a new policy change

Phil West is a veteran professional writer and editor, and his works include two nonfiction books and articles in myriad print and online publications.

Phil West

Exterior photo of a Chick-fil-a next to a photo of a woman holding a frozen coffee with the caption ""is there a reason for no whip allowed on my frozen coffee? haha so confused".

‘That’s so weird’: Chick-fil-A customer orders Frosted Coffee with whipped cream. Then a worker steps in

Two panel design with a person grabbing a Reynolds Wrap from a shelf, next to an image of a Dollar Tree sign

‘Don’t do this’: Dollar Tree manager issues PSA to customers who shop for Reynolds Wrap

Two panel design with a close up of chicken nuggets next to an image of a McDonalds sign

‘Are they the same thing?’: McDonald’s customer orders McNugget deal for $28. Then a worker intervenes

Melody Heald is a culture writer. Her work can be found in Glitter Magazine, BUST Magazine, and more.

Melody Heald

Pretzels from Auntie Anne's(l) Auntie Anne's Sign(c) Woman smiling(r)

‘Wetzel’s Pretzels would never’: Woman tries to order pretzel bites from Auntie Anne’s. Then she sees what the 4 workers are doing

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schon! magazine, and more.

Braden Bjella

Walmart sign(l), Woman talking(c), Worker at checkout(r)

‘Didn’t even get to touch it’: Walmart shopper tries to take item to checkout. Then a worker intervenes

‘Paid for their Extended Stay’: Woman dines out at Rainforest Cafe. Then she hands her credit card over to the server

Mustafa Gatollari has been an internet culture writer for over a decade. He has a passion for connecting what’s trending on social media to solid research—helping to separate clout-chasing claims from facts.

Mustafa Gatollari

Table left with full messy plates at restaurant(l) Server Taking Order(c) group of people eating (r)

‘I used to think like this’: Texas Roadhouse server says there’s always 2 types of groups at her tables. Then she says don’t be this kind

Ramon Ramirez was the managing editor and, formerly, the Dot&#8217;s news director, entertainment editor, and evening editor. His work has appeared in the Washington Post, Grantland, Washington City Paper, Austin American-Statesman, and Austin Monitor.

Ramon Ramirez

Main Character of the Week: Customers demanding better service

2 panel image, on the left: the exterior of a Sephora shop and on the right: a person explains.

‘She kept those items’: Shopper tries to check out with $150 Sephora gift card. Then the worker claims there’s only $91 on it

Two panel design with customers inline at a Best Buy, next to an image of a Best Buy sign

‘Now I’m out the computer and the money’: Best Buy customer orders $1,500 computer for pickup. Then the store gives it away to another customer

Two panel design with a woman looking to the side, next to an image of a Texas Roadhouse sign

‘I can’t’: Texas Roadhouse server says she can tell if you’re a bad tipper. Here’s what she looks for—and how it’ll affect your service

Amelie Allen was a trending intern at the Daily Dot. She&#8217;s a senior at the University of Arizona, where she studies political science and journalism. In her free time, she enjoys reading, puppetry, and watching old movies.

Amelie Allen

Two panel design with a woman looking at the camera, next to an image of someone paying at a restaurant with their phone

Customer Service