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The Daily Dot

Stacy Fernández is a freelance writer, project manager and communications specialist. She’s worked at The Texas Tribune, The Dallas Morning News and run social for The Education Trust New York. Her favorite hobby is finding hidden gems at the thrift store, she loves a good audio book and is a chocolate enthusiast.

Stacy Fernandez

Two panel design with a person grabbing a Reynolds Wrap from a shelf, next to an image of a Dollar Tree sign

From_Dollar_Tree_Manager

‘Don’t do this’: Dollar Tree manager issues PSA to customers who shop for Reynolds Wrap

Brooke Sjoberg is a freelance writer who graduated with her Bachelors in Journalism from the University of Texas at Austin in 2020.

Brooke Sjoberg

Two panel design with a close up of chicken nuggets next to an image of a McDonalds sign

Mcdonalds_Same_Order_Cost_Less_Nuggets

‘Are they the same thing?’: McDonald’s customer orders McNugget deal for $28. Then a worker intervenes

Melody Heald is a culture writer. Her work can be found in Glitter Magazine, BUST Magazine, and more.

Melody Heald

Pretzels from Auntie Anne's(l) Auntie Anne's Sign(c) Woman smiling(r)

auntie annes pretzels

‘Wetzel’s Pretzels would never’: Woman tries to order pretzel bites from Auntie Anne’s. Then she sees what the 4 workers are doing

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schon! magazine, and more.

Braden Bjella

Walmart sign(l), Woman talking(c), Worker at checkout(r)

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‘Didn’t even get to touch it’: Walmart shopper tries to take item to checkout. Then a worker intervenes

Rainforest_Waitress_Steals_Credit_Card

‘Paid for their Extended Stay’: Woman dines out at Rainforest Cafe. Then she hands her credit card over to the server

Mustafa Gatollari has been an internet culture writer for over a decade. He has a passion for connecting what’s trending on social media to solid research—helping to separate clout-chasing claims from facts.

Mustafa Gatollari

Table left with full messy plates at restaurant(l) Server Taking Order(c) group of people eating (r)

groups of people

‘I used to think like this’: Texas Roadhouse server says there’s always 2 types of groups at her tables. Then she says don’t be this kind

Ramon Ramirez was the managing editor and, formerly, the Dot&#8217;s news director, entertainment editor, and evening editor. His work has appeared in the Washington Post, Grantland, Washington City Paper, Austin American-Statesman, and Austin Monitor.

Ramon Ramirez

mcotw-calling-bartender.jpeg

Main Character of the Week: Customers demanding better service

2 panel image, on the left: the exterior of a Sephora shop and on the right: a person explains.

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‘She kept those items’: Shopper tries to check out with $150 Sephora gift card. Then the worker claims there’s only $91 on it

Two panel design with customers inline at a Best Buy, next to an image of a Best Buy sign

Best_Buy_Someone_Took_My_Order

‘Now I’m out the computer and the money’: Best Buy customer orders $1,500 computer for pickup. Then the store gives it away to another customer

Two panel design with a woman looking to the side, next to an image of a Texas Roadhouse sign

Good_Tipper_Bad_tipper_Texas_Roadhouse

‘I can’t’: Texas Roadhouse server says she can tell if you’re a bad tipper. Here’s what she looks for—and how it’ll affect your service

Amelie Allen was a trending intern at the Daily Dot. She&#8217;s a senior at the University of Arizona, where she studies political science and journalism. In her free time, she enjoys reading, puppetry, and watching old movies.

Amelie Allen

Two panel design with a woman looking at the camera, next to an image of someone paying at a restaurant with their phone

Tap_To_Pay_No_Cash

‘I’ve seen cash before’: Woman pays for food with $10 bill. Then the worker puts it in her tip jar

Two panel design with a woman holding up an Ulta beauty bag, next to an image of an Ulta beauty

LAst_Ulta_Flagged_for_Fraud

‘Ulta Beauty will never get another penny from me’: Shopper says Ulta blocked her account because she spent $1,000 in a year

Toyota Logo Dealer(l) Toyota Key Fob(c) Woman sharing what happened to her at a Toyota Dealer(r)

toyota key charge

‘Nissan acted like I didn’t have It’: Toyota dealership tells woman her key fob replacement is $1,000. Then she asks again

Woman sharing story about ordering cakes(l) Nothing Bundt Cakes store front(c) Crumbs of cake on plate with Fork and spoon crossed over(r)

eaten cake

‘We don’t mess up orders’: Nothing Bundt Cakes customer is missing 6 cakes and asks for a credit. The worker tells her to ‘prove’ she didn’t eat them

2 panel image: left side shows the Best Buy app. The right shows a photo of the TV.

TV_Mount_Best_Buy.jpg

‘I drive a small car and it wouldn’t fit’: Best Buy customer orders TV mount. They can’t believe what they receive instead and are unable to take it back to store

Customer Service