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The Daily Dot

Mars Ramos is a museum educator and freelance writer. She loves long walks in nature, doing yoga, and baking brownies.

Mars Ramos

‘I made this with love’: Sonic worker hears bad online review of Peanut Butter Bacon Cheeseburger. So he makes one himself and drives 90 minutes to customer

Mustafa Gatollari has been an internet culture writer for over a decade. He has a passion for connecting what’s trending on social media to solid research—helping to separate clout-chasing claims from facts.

Mustafa Gatollari

Walmart storefront(l), Woman talking(c), Target storefront(r)

‘I feel like I could potentially become a Walmart pick-up girly over this’: Woman says Target pick-up worker threw groceries in the car, broke cupcakes after she complimented her

Alexandra Samuels is a national political reporter and contributor to the Daily Dot, where she started as an intern covering politics in the summer of 2016. She enjoys all things Marvel, keeping up with the latest TikTok trends, long walks with her pup, and reading murder-mystery novels.

Alexandra Samuels

‘You guys don’t deserve it’: Server says she’s done tipping other servers 20% when she goes out. Here’s why

Grace Fowler is freelancer reporter and past summer media fellow with the Daily Dot. She&#8217;s a graduate of Texas State University, where she studied mass communications.

Grace Fowler

Worker says she was fired after a month for not interacting with customers enough

‘I never want any employee interacting with me’: Worker says she was fired after a month for not interacting with customers enough

Braden Bjella is a culture writer. His work can be found in Mixmag, Electronic Beats, Schon! magazine, and more.

Braden Bjella

Woman talking(l+r), Verizon wireless store(c)

‘It practically wiped out my whole account’: Verizon customer says someone fraudulently ordered 3 phones on her account. The next month, Verizon charged her almost $1,000 for them

Woman checking receipts with magnifying glass(l+r), Walmart shopping cart(c)

‘Target would never’: Walmart receipt-checker uses magnifying glass to inspect customers’ baskets

Woman talking(l+r), Trader Joe's storefront(c)

‘Don’t believe everything you see online’: Viewers divided after Trader Joe’s manager snatches flowers to give to customer who wanted them for free on her birthday

Rachel Kiley is a writer who sometimes writes things and sometimes is based in L.A., but is definitely always on Twitter @rachelkiley.

Rachel Kiley

woman in line at Dollar Tree with caption "Dollar Tree #5005 Phoenix Managers Hide and won't serve customers" (l&r) Dollar Tree sign (c)

‘Dollar tree have self checkout???’: Dollar Tree self-checkout customer accuses workers of ‘hiding’ from shoppers

Brooke Sjoberg is a freelance writer who graduated with her Bachelors in Journalism from the University of Texas at Austin in 2020.

Brooke Sjoberg

People waiting in line at Costco (l) man in room (c) membership desk (r)

‘Does that look like a physical card to you?’: Costco shopper says worker rejected his digital copy of his ID at the entrance, demanded he get a temporary card

Phil West is a veteran professional writer and editor, and his works include two nonfiction books and articles in myriad print and online publications.

Phil West

Coffee shop patron says he got a worker fired because he refused to tip

‘I don’t want to give money to somebody who hurt my feelings’: Coffee shop patron says he got a worker fired because he refused to tip. Here’s what happened

Lowe’s worker catches customer stuffing box, trying to pass it off as porcelain flooring so that they can make return

‘We got finessed’: Lowe’s worker discovers customer had passed off stuffed box as porcelain flooring to make a return

Parks Kugle is a writer and reporter based in San Antonio. His work has appeared in Lumina Literary Journal, Wicked Local Newspapers, and various publications across the U.S. He enjoys comics and gardening.

Parks Kugle

Phone iOS update leads customer to AT&T store, then Best Buy, then to an ‘attitude’-filled disaster at the Apple Store

‘I’ve never been so angry with a company’: iPhone iOS update leads customer to AT&T store, then Best Buy, then to an ‘attitude’-filled disaster at the Apple Store

‘Made me never want to use the CVS kiosks again’: Woman says CVS worker got her number from photo kiosk, wouldn’t stop texting her

Doordasher(l), Woman talking(c), Phone with doordash app(r)

‘I would be so scared to eat my food after that’: DoorDasher left a ‘nasty’ note in customer’s Popeyes delivery thinking she wouldn’t tip. Then she gave her cash

Stacy Fernández is a freelance writer, project manager and communications specialist. She’s worked at The Texas Tribune, The Dallas Morning News and run social for The Education Trust New York. Her favorite hobby is finding hidden gems at the thrift store, she loves a good audio book and is a chocolate enthusiast.

Stacy Fernandez

Chipotle worker scooping meat(l+r), Chipotle sign(c)

Customer Service