MACY'S WORKER REFUSES TO ALLOW SERVICE DOG IN STORE. THE CUSTOMER PASSES OUT

Macy’s has gone viral for all the wrong reasons, with a manager purportedly refusing to let a service dog into the store without a leash.

Using the @official.service.dogs TikTok account, Payton shared the confrontation on the platform.

In the clip, the Macy’s manager told Payton that it was “store policy” to not let unleashed animals in the store.

Payton quoted the American Disabilities Act (ADA), which stipulates that service animals must be leashed “unless the individual’s disability prevents using these devices or these devices interfere with the service animal’s safe, effective performance of tasks.” 

According to Payton, her dog applied to this exception because a leash prevents it from performing its task.

As the discussion continued, Payton said that “federal law overrides store policy.” The manager, however, appeared to remain steadfast. “Can you sense a medical episode, can you smell a medical episode?” Payton said in response.

Near the end of the four-minute video, the dog is nudging Payton’s foot to “alert” her. The camera then cuts to Payton seemingly passed out on the floor with the dog next to her.

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