CUSTOMER CALLS OUT DUNKIN' FOR NEVER MAKING DRINKS THE SAME. DUNKIN' RESPONDS

In a viral TikTok, content creator Logan Conover (@loganconover_) speaks directly to the coffee and donuts brand.

“I Love the Dunkin’ cup design because there’s little lines on it that tell the employees exactly how much liquid to put in,” Logan begins.

“Yes! I love that. I love when you make life easier for employees. Why does it taste different every time?” he asks suddenly. “I get the same thing every single time. Why is it different every time?” he asks again as the video ends.

Dunkin’ responded to Logan’s TikTok, writing, “you had us in the first half not gunna lie,” referring to Logan’s sudden shift in the video from praising the brand to critiquing its drinks. “As a Dunkin employee drinks are made entirely based on our vibe check for the day,” one viewer commented on the video.