CRUMBL CUSTOMER ORDERS MINT CHOCOLATE CHIP ICE CREAM COOKIES. IT'S NOT WHAT SHE EXPECTS

In a viral video with nearly a million views, customer Kayla Martin (@kaylamartin144) was excited about her Crumbl order—that is, until she opened the box.

In the clip, Martin pans to the week’s Mint Chip Ice Cream cookie, described on the site as “a sugar cookie with semi-sweet chips, smooth mint chip frosting, and an artful dollop of whipped cream.”

What Martin then shows us, which is what they served her at the local Crumbl, looks nothing like it.

Instead, it looks like a bad recreation from a person who just started experimenting with baking.

The color is odd, the whole thing looks like it’s melting, and the chocolate chip marks make the frosting look like it’s gone bad and grown moldy bits.

Some people questioned whether Martin actually bought the cookies from Crumbl. “Ain’t no way crumbl did that,” a top comment read.