TikTok creator Yuliana (@yuli_luna11.11) in a viral video documents the experience of successfully returning a 2-year-old mattress to Costco.
The video shows Yuliana and another person attempting to fit their mattress into a cart before bringing it into the store. The caption reveals that she learned about this return policy via TikTok.
Once they’re in the store, they have little trouble returning the mattress. They must only put the mattress into a bag and pass a spot check for stains, which they easily do.
By the end of the video, they’ve received their $200 back in exchange for the old bed, which they say they will put toward a new one.
In the comments section, users were amazed by this return policy.“We dont deserve Costco’s return policy,” wrote one user.