Like so many people before her, conservative commentator Ann Coulter had a bad experience with her airline this weekend, and she wasted no time taking to Twitter to bash Delta with every ounce of vitriol she had.
It got so bad, in fact, that Delta had to scold her for her incendiary tweets.
@AnnCoulter Additionally, your insults about our other customers and employees are unacceptable and unnecessary.
— Delta (@Delta) July 16, 2017
Here’s how the conflict began. On Saturday evening, Coulter—who has a long history of trolling America—tweeted this.
Just when you think it’s safe to fly them again, the worst airline in America is STILL: @Delta
— Ann Coulter (@AnnCoulter) July 15, 2017
Does your union hate you, @Delta? Not really worth spending all that money on planes when @Delta gate staff give your seat away.
— Ann Coulter (@AnnCoulter) July 15, 2017
“Why are you taking me out of the extra room seat I specifically booked, @Delta?’ Flight attendant: “I don’t know.” pic.twitter.com/a0M1faZXMu
— Ann Coulter (@AnnCoulter) July 15, 2017
Coulter was on board a flight from New York to West Palm Beach, Florida when a Delta flight attendant made her move from the seat with extra leg room that she had specifically paid for in advance.
She tried to shame the passenger who took her seat by tweeting a photo of her and insulting her.
.@Delta didn’t give my extra room seat to an air marshall or tall person. Here’s the woman given my PRE-BOOKED seat: pic.twitter.com/iDNB8xXXOd
— Ann Coulter (@AnnCoulter) July 15, 2017
Then, Coulter kept going and going and going (and going into Sunday).
Hey @Delta, you mind telling me why it was an “emergency” to move someone else into the seat I had carefully chosen in advance and booked?
— Ann Coulter (@AnnCoulter) July 15, 2017
Also, @Delta, your wifi doesn’t work — probably to prevent passengers from tweeting from the plane about how they’re being treated.
— Ann Coulter (@AnnCoulter) July 15, 2017
.@JetBlue has free wifi and doesn’t wantonly remove passengers from their assigned seats, booked in advance FOR A REASON. @Delta sucks.
— Ann Coulter (@AnnCoulter) July 15, 2017
So glad I took time investigate the aircraft & PRE-BOOK a specific seat on @Delta, so some woman could waltz at the last min & take my seat.
— Ann Coulter (@AnnCoulter) July 15, 2017
Suckiest @Delta moved me from my PRE-BOOKED SEAT & gave it to some woman, not elderly, child, or sick. I have pictures so don’t lie, @Delta!
— Ann Coulter (@AnnCoulter) July 16, 2017
Suck-ass @Delta spends all this $$$ on beautiful aircraft & then hire Nurse Ratchets as flight attendants & gate agents.
— Ann Coulter (@AnnCoulter) July 16, 2017
(It’s unclear who Nurse Ratchets is, but Nurse Ratched is the cruel nurse who acts as a tyrant over her patients in One Flew Over the Cuckoo’s Nest. Anyway, back to the Coulter rant, which extended into early Monday morning.)
.@Delta employee questionnaire: What is your ideal job: Prison guard? Animal handler? Stasi policeman? All of the above: HIRED!
— Ann Coulter (@AnnCoulter) July 16, 2017
Hey @Delta, if it was so important for the dachshund-legged woman to take my seat, she should have BOOKED THE SEAT IN ADVANCE. Like I did.
— Ann Coulter (@AnnCoulter) July 16, 2017
No one would think that 28 hours (& counting) for an explanation is due to @Delta‘s incompetence. @Delta employees MUCH too talented! https://t.co/euJP9GFZa1
— Ann Coulter (@AnnCoulter) July 16, 2017
.@RandPaul is right: Repeal only 1/2 of Obamacare & the GOP owns it. (Also @Delta sucks.) https://t.co/E15HrKMsoa
— Ann Coulter (@AnnCoulter) July 16, 2017
So why is our middle & working class suffering? NOT ROBOTS! Globalism & mass immigration. Immigrants take American jobs (& seats on @Delta). https://t.co/bsCYrW7boS
— Ann Coulter (@AnnCoulter) July 16, 2017
Airline crew training at @Delta: Replicate Stanley Milgram’s prison experiment at Yale, inducing normal ppl to brutally torture fellow man.
— Ann Coulter (@AnnCoulter) July 16, 2017
If you thought it was about $30, @Delta, why didn’t you give this woman $30 and let me stay in my PRE-BOOKED, ASSIGNED seat? pic.twitter.com/sR1g8tuRWX
— Ann Coulter (@AnnCoulter) July 17, 2017
Eventually, Delta got tired of the ranting and responded, saying it’d be happy to refund her the $30 she spent to pre-book the seat.
@AnnCoulter We’re sorry you did not receive the preferred seat you paid for and will refund your $30. (cont.)
— Delta (@Delta) July 16, 2017
$30! It cost me $10,000 of my time to pre-select the seat I wanted, investigate type of plane & go back periodically to review seat options https://t.co/eaj1QOpvHq
— Ann Coulter (@AnnCoulter) July 17, 2017
The airline also released a statement online, writing that it was sorry Coulter didn’t receive the seat she had reserved. But …
More importantly, we are disappointed that the customer has chosen to publicly attack our employees and other customers by posting derogatory and slanderous comments and photos in social media. Her actions are unnecessary and unacceptable.
Each of our employees is charged with treating each other as well as our customers with dignity and respect. And we hold each other accountable when that does not happen.
Delta expects mutual civility throughout the entire travel experience.
We will refund Ms. Coulter’s $30 for the preferred seat on the exit row that she purchased.
After more than 100,000 people liked the tweet in which Delta scolded her for her insulting tweets, the airline found itself in an unfamiliar position—basking in the Twitter glow.
Aww shucks, we’re feeling the love! *ASY
— Delta (@Delta) July 17, 2017
Delta said Coulter had booked 15F, a window seat in the exit row, but within 24 hours of the flight, she changed her seat to 15D on the aisle. “At the time of boarding, Delta inadvertently moved Coulter to 15A, a window seat, when working to accommodate several passengers with seating requests,” the airline said.
In other words, Coulter had a Twitter fit because she was moved to a different seat in the same exit row.
Delta also said its social media team tried to contact Coulter after she began tweeting. But the airline said it didn’t get a reply from Coulter until Sunday evening, about 24 hours after her long-winded rant that ultimately netted her $30 and plenty of online scorn.
