A user on TikTok has sparked discussion after claiming they are no longer ordering from Bath & Body Works due in large part to the delivery service they use, LaserShip.
In a video with over 10,000 views, TikTok user Courtney (@cmosingsperfume) documents numerous negative experiences she had while ordering from the company, including some packages going missing and others arriving damaged.
At the beginning of the video, Courtney shows a heavily damaged box, opening it to reveal another equally heavily damaged box.
“Whoever packed this order didn’t give a F,” she writes in the text overlaying the video. She later says, “I’m just so confused. Who would pack a box like this?”
Courtney then lists other negative shipping experiences from Bath & Body Works before showing viewers the hand soaps she just ordered from the company, which arrived leaking. She explains how in October, she had her first negative experience with LaserShip after they never delivered her order. In December, LaserShip allegedly lost her package again, except this time she had to wait four days for Bath & Body Works to send her a replacement package. The replacement package was sent by UPS, she says, but it still arrived leaking after the hand soaps’ seals were broken.
@cmosingsperfume I will never be ordering from Bath & Body Works online ever again 🤦🏼♀️ #bathandbodyworkshauls #deliveryissues #lasershiphorror #lasershipfail #bathandbodyworksfail #badcustomerservice #customerservice #lasershipsucks #deliverynightmare #damagedbox #lasershiptheft #bbwhandsoap ♬ Aesthetic – Tollan Kim
On TrustPilot, LaserShip has an average rating of 1.2 out of 5 stars with over 470 reviews.
In the comments section, many users shared their own negative experiences ordering items shipped with LaserShip.
“Lasership threw my package on the side of the house. It was perfume from VS,” wrote one user. “I’m glad it didn’t break but I was mad as heck.”
“Lasership tried to deliver my package in another state,” another claimed.
“Lasership is the worst! I realized I hadn’t got my candles and checked and last week Lasership ship said it was damaged and undeliverable,” a third recalled.
“I did the online candle order and lasership said it was delivered BUT NOTHING WAS AT MY DOOR,” stated another user. “I was not happy.”
Some issues seem to revolve around Bath & Body Works’ packing style, which many users alleged was inadequate.
“I ordered candles last year and spent like $100+ and 3!! candles came completely broken, no bubble wrap or paper filler in the box at all,” a commenter shared.
For her part, Courtney says Bath & Body Works should both avoid the shipping company altogether and improve their packing procedures.
“They are worse than FedEx! I wish I had the option to choose which carrier, I would choose USPS or UPS,” she wrote in a comment. In another comment, she added, “I feel like B&BW could save themselves from customer service calls and reorders if they knew how to pack a box properly.”
We’ve reached out to Bath & Body Works, LaserShip, and Courtney via email.
Update 10:58am CT December 21: In an email to Daily Dot, Courtney shared her thoughts on the topic.
“I feel like these larger corporations don’t care how they pack their boxes. They have so many orders to pack each day. However, they could probably save money in the long run if they invested in some better packing materials,” she wrote. “There are plenty of eco-friendly packing materials they could use. When you buy from a small business, you can tell they put effort into packing the box, it’s always packed with care to make sure nothing breaks. Those efforts don’t go unnoticed.”
Courtney argued that the company should take better care in how their items are packed to ensure their safety during shipment.
“It’s the responsibility of the seller to pack the box appropriately, regardless of how the package is handled in shipment,” she continued. “Additionally, some quality control would be beneficial. The soap wouldn’t have leaked if someone in the warehouse had checked to see whether all the hand soap pumps were locked in place and packed the box tightly so the soaps don’t roll around in the box. And the box wouldn’t have been damaged if the hand soaps were placed in a plastic bag (in my situation, the soaps were placed in a plastic bag by UPS once they noticed the box was damaged from the leaking soap, then they placed the damaged box in another box).”
