Advertisement
Tech

Amazon downplays ‘technical error’ that exposed user emails

Company fails to provide details on security incident

Photo of Mikael Thalen

Mikael Thalen

amazon logo on wall

Amazon blamed a “technical error” Wednesday after a data leak exposed an unspecified number of users’ names and emails addresses.

Featured Video

The online retailer, in an email sent to those affected, stated that its “website inadvertently disclosed” the personal information.

https://twitter.com/apmeyer/status/1065109746297028608

Amazon added that the issue has since been fixed and that users are not required to take any action such as changing their password.

Advertisement

Although Amazon has stressed that the problem did not stem from a breach of its systems, many users are criticizing the company for failing to provide further details.

“For how long was my email address exposed? To whom was it exposed? The whole world? How did it wind up exposed? Could anyone seeing it also see orders linked to that email address?” one Twitter user asked.

https://twitter.com/PogoWasRight/status/1065245256164229123

Amazon also received pushback from numerous security experts, who expressed concern over the company’s lackluster response.

Advertisement

The issue, believed to have affected users in the U.S. as well as across Europe, comes just weeks after the company sent out a similar email.

Advertisement

The previous incident was related to a rogue Amazon employee who was found to be selling customer data.

 
The Daily Dot