In 2019, customer service representatives for many companies can be reached with a simple tweet. It’s just as easy for an account to impersonate them.
The @AmazonHelp Twitter account, which is Amazon’s official customer service account, is being parodied by @AmazonSup0rt, which comments on complaints intended for the real account. Most of the tweets center around products that have been damaged during the shipping process.
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One tweet reads, “Get finessed brokeboy,” in response to a customer who purchased two GoPro cameras, only to find that they had been shipped blocks of wood instead.
https://twitter.com/AmazonSup0rt/status/1184334385048219648
One customer complained about receiving a box of shards instead of the whole drinking glasses they were hoping for.
“F*ck you want us to do bitch,” AmazonSup0rt wrote in response.
https://twitter.com/AmazonSup0rt/status/1184522031544582144
Another customer used Amazon’s grocery delivery service, Amazon Fresh, and received molded cheese as part of their order. In response, AmazonSup0rt wrote, “Dear George, congrats u might be the first mf to buy cheese off Amazon. L.”
The “L,” I’m pretty sure, doesn’t stand for “love,” either.
https://twitter.com/AmazonSup0rt/status/1184693953758552065
Real Amazon warehouse employees have reported poor working conditions for years. In an effort to combat the reports, Amazon launched a weird PR campaign to get “Amazon FC Ambassadors” to tweet about how much they love working for Amazon.
AmazonSup0rt, of course, poked fun at that.
“I love Amazon and I love Jeff Bezos! I will do everything in my power to provide legendary customer service as Jeff intended,” it wrote.
This is followed by a small, coded message in a generated font that reads, “Plz help me my family has been living off slim jim sandwiches I don’t want to live anymore.”
https://twitter.com/AmazonSup0rt/status/1184879062658899968
A more recent tweet from the parody account simply reads, “Damn that’s crazy,” in response to a woman who called out Amazon because her order was delivered by being “tossed over” her fence and into harm’s way–her dogs destroyed the multipack of black underwear she ordered.
https://twitter.com/AmazonSup0rt/status/1184969325381160961
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