‘Do they look happy? Or disappointed?’: Chipotle says corporate is now telling them to look at customers’ reactions when measuring scoops
A Chipotle worker made a viral post on Reddit alleging that the fast food chain was now telling its employees to, essentially, not skimp on portions.
Workers should give full portions. “When you build entrees, the question we ask the guest is, ‘Did we make this perfect for you? At the front line, look at the guest’s face,”
“Do they look happy, or do they look disappointed?” It then posed a question to workers: would you be happy if you received that entree in your bag?”